Prepaid SIM Card Port-In Plans
- Customers are required to activate the designated 4.5G service plan under fixed-term contract on or before 31 January 2023.
- This Prepaid SIM card Port-In Plan is exclusively available online, and is only applicable to prepaid SIM cards issued by other telecommunication providers porting to SmarTone.
Administration Fee Waiver:
- Only applicable to new customers / existing customers with a new line subscription. A designated service plan with a fixed term contract subscription is required.
- Customer can enjoy Administration Fee Waiver offer starting from the first bill month within the contract period; the period between service activation day and first bill day will be charged on a pro-rate basis based on the original charge. Administration Fee Waiver offer is calculated based on the original HK$18 per month, after a rebate of HK$18 per month has been given to the customer within the contract period. At the end of the rebate period, the customer will be charged at the prevailing Administration Fee if the customer continues to use the service.
- Each designated contract subscription is entitled to the above offer once only. This offer cannot be used in conjunction with other subscription offers.
- The Company reserves the right to offer an alternative gift of equivalent or approximate value.
- This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
- The above offers will be forfeited if the customer changes to other service plans, and the Company has the right to charge the full amount of the gift without prior notice.
ExtraCare Smartphone Plan at a monthly fee of HK$158:
- A fixed-term contract and an admin fee of HK$18/month are required.
- The first 16GB of this plan is at up to 42Mbps. Under FUP (Fair Usage Policy), when monthly data usage reaches the plan's data allowance (16GB), data service continues (up to 42Mbps) without data capping, but access to network resources will be given lower priority and data service experience may be affected.
- Local data usage excludes tethering and peer-to-peer applications.
- This Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network.
- This plan does not support any web browsing in desktop mode via any mobile browser.
- ExtraCare Smartphone Plan is not applicable to other connected devices (including but not limited to USB modem/ pocket WiFi/ TV box/ BlackBerry smartphones with BlackBerry 7 OS and earlier versions). If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
- If customers opt for particular additional multimedia services (including but not limited to X-Power); when local data usage exceeds 7GB, customer experience of those related multimedia services will be affected. Please ask our store assistants for details.
- Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
- Intra SMS is text SMS sent within Hong Kong to SmarTone customers and is subject to a monthly quota of 500 Intra SMS units (“Quota'). If the usage exceeds the Quota, the thereafter charge is HK$0.3 per Intra SMS; charge per Inter-network SMS is HK$0.6. Each SMS is calculated on 160 English characters or 70 Chinese characters basis. If your message exceeds this limitation, it will be transmitted in form of multiple SMS.
- Roaming charge & standard roaming data charge apply when roaming. Please ask our store customer service representative or visit our website for details.
- The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
- All customers can enjoy a deposit waiver on 001 IDD , 1638 IDD and International Roaming Services.
- The above offers cannot be used in conjunction with other promotional offers. All promotional offers are subject to change without prior notice.
- Subject to relevant terms and conditions. Please refer to T&C-T354 for details.
Services Combo Offer:
- Designated SmarTone Broadband Service customer can enjoy rebate of $18 per month under the Broadband service upon a contract subscription of a designated mobile service plan. The rebate period is equivalent to the contract period of the mobile service plan.
- Upon the eligible SmarTone Broadband Service customer and the eligible mobile service plan contract subscription validated by the Company, the rebate will be credited upon service activation and after the cooling-off period of the designated SmarTone Fibre Broadband Service / Home 5G Broadband Service.
- Designated SmarTone Broadband Service customer shall be the subscriber of the designated mobile service plan contract subscription to enjoy the Offer.
- Total rebate/ remaining rebate will be forfeited if the customer terminates the mobile service plan or the Broadband Service. The remaining credit amount cannot be exchanged for cash or refund.
Talk Freely Pack Service:
- Only available to customer who has subscribed to a designated Service Plan.
- The available designated apps will be updated and amended from time to time. Please ask our store assistants or visit the Company website for details.
- The designated apps are provided by a third supplier. The content and the settings of those apps may change from time to time without any notice. The Company makes no representation or guarantee as to the quality and availability of the services or information provided by the third suppliers.
- The Talk Freely Pack Service Plan does not include the subscription fee and other items / service purchased by the designated apps.
- (If applicable) Upon the subscription of the designated Family Service Plan / designated 5G service plan with the Talk Freely Pack Service Plan, all mobile numbers under the Plan can enjoy the Talk Freely Pack Service.
- The local data speed under the Talk Freely Pack Service Plan follows the Specified Service Plan subscribed by the Customer.
- For any Customer who subscribes the Specified Service Plan with a designated data speed, when monthly local data usage reaches the specified data usage under the Specified Service Plan, local data service of the Specified Service Plan and the Talk Freely Pack Service Plan continues but data speed will be at up to the designated data speed under the Specified Service Plan, data service experience may be affected.
- Subject to relevant terms and conditions. Please refer to T&C-T340 for details.
Free Gift offer:
- Customer who has successfully subscribed to a designated service plan contract will get supermarket gift coupon valued HK$100.
- Each contract subscription is entitled to supermarket gift coupon once only. The supermarket gift coupon is available while stocks last. The Company reserves the right to offer an alternative gift of equivalent or approximate value.
- Customer shall submit the documents required for subscription via the designated website for verification by the Company.
- The supermarket gift coupon will be sent by ordinary mail within 2 – 4 weeks upon the verification of the required documents submitted online and service activation.
- The use of supermarket gift coupon is subject to the relevant merchant’s terms and conditions. Please refer to the back of the coupon for details. The Company makes no representation or guarantee as to the quality and availability of the products, services, or information provided by the Merchants.
SmarTone Plus membership & privilege:
- Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership and the membership offered depends on the service plan selected. Membership period of designated membership tier will be 13 months.
- For members who have met the qualifying spending level during the eligible spending period, their membership will be renewed or upgraded.
- Fixed-term contract is required for designated membership tier.
- SmarTone Mobile Communications Limited may terminate or change the terms and conditions of SmarTone Plus at any time without prior notice.
- Offers may vary and are subject to change without prior notice. Learn more at SmarTone CARE app or www.smartone.com.
SmarTone x The Point Program:
General Terms and Conditions:
- Customers cannot enjoy this offer in conjunction with other offers.
- This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash or other services/products.
- Subject to relevant terms and conditions.
- The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.